Terms of service

Taxes and Resale
eMotimo is a California based business and is required to collect sales tax for any items shipped to, or delivered within, California. Currently we are only selling direct and do not accept resale certificates to avoid paying this tax.

If our system fails to calculate tax correctly, we reserve the right to hold the order until we can work with the customer to update the cost before shipping.

International Sales
For any international transaction, duties and tariffs are the customer’s responsibility. We have tried to create the highest value product possible to help pass along the savings to our customers. We will declare the full value of the purchased products without exception. For International warranty claims, the customer will be responsible for round trip shipping costs. Before you return something, please contact eMotimo directly at returns@emotimo.com.

International Order Verification
eMotimo requires additional verification on international orders over $500. For these orders we require a copy of the front of the credit card used on the order, showing the last 4 digits, as well as a photo of the ID/passport that matches the card. Verification can be sent to sales@emotimo.com.

Preorder and presale
We are excited to receive preorders. Please understand, when you checkout and provide payment information for an item on presale and/or preorder, eMotimo considers this action as a firm commitment to buy. Your card will be charged within 48 hours of the purchase. Anticipated ship dates for all presale or preorder items will be displayed in the product description. If you have any questions about our presale, preorder or sales policies please contact us at sales@emotimo.com before you place any order with us, thanks!

Returns
We do not provide refunds for items purchased. We have done our best to represent our product’s capabilities. If you have questions about features or supported platforms, please ask before you purchase. At this time we cannot support buying and returning “renting” equipment for those that want to use it for a one time shoot. If you are dissatisfied, please reach out to us at help@emotimo.com to help us understand why. Our goal is to have ecstatic customers.

Splitting Shipments
eMotimo does not split shipments unless the customer requests it and is willing to pay for the additional shipping costs. If a customer orders a product listed as “backorder” the shipment will be held until that product is back in stock and the entire order can be shipped in full.

Address mistakes and restocking fees
We ship to the address provided by the customer on the order. We do not alter or change this address unless we have written consent to do so. If a package is shipped to the wrong address, the customer is responsible for that shipping cost as well as any new shipping costs associated with the order. If the package is refused and returned to eMotimo we will do our best to contact the customer and make new arrangements. If no contact is made, the customer will receive a refund less round-trip shipping and a restocking fee of 20%.

Shipping Delays
eMotimo does not guarantee a delivery date for any shipment. eMotimo does its best to set expectations on shipping times but relies on shipping carriers to fulfill the service agreement. eMotimo will not refund shipping due to missed delivery dates by the shipper. eMotimo will not refund shipping due to delays in customs.

Shipping Lost Packages
If you suspect your package is lost, please reach out to us at help@emotimo.com and we will work with the carrier to open an investigation. We will only open investigations with the carrier in the following cases:

UPS Ground – missing 2 business days after scheduled delivery
UPS Domestic Express – missing 1 business day after scheduled delivery
USPS Priority Mail Domestic – missing 5 business days after scheduled delivery
USPS Express Mail International – missing 8 business days after shipment
DHL Express International – missing 7 business days after shipment
USPS Priority Mail International – missing 30 Business Days after shipment
Shipping Damaged Packages
Claims against damaged shipments: Damage claims must be filed within 2 business days of the delivery date to the original shipping address. To file an insurance claim for damage during transport, immediately:
a) Tell the carrier to make note of any damage to the exterior of the packaging.
b) Take pictures of the damage prior to opening the package.
c) Once opened, take pictures of damages to the product.
d) Contact eMotimo at help@eMotimo.com with your invoice number and provide photos and detailed descriptions of all damages to the product.

Shipping – Freight Forwarders and Third Party Transport
eMotimo is not liable for any damage / breakage to the product by freight forwarders or any other third party transport. We discourage the use of these services for any transaction.

Shipping/product calculation errors
If our systems fails to calculate shipping correctly, or if a products price is listed incorrectly on our site, we reserve the right to either cancel the order, or work with the customer to update the order.

Limited Warranty

We’ll fix or replace eMotimo manufactured products that suffers from a defect in manufacturing or assembly for 1 year from the date of purchase. We’ll fix or replace third party products (sliders, controllers) sold by eMotimo 90 days from the date of purchase. If you do have to return something or have it repaired, we’ll do our best to make it right. We do not warranty damage incurred in handling or shipping. Claims for missing or damaged items must be received within two business days of receipt of merchandise. If you need to return something, please contact us at help@emotimo.com to receive an RMA number and shipping destination. Returns must have an RMA number clearly printed on the box with all parts safely packed. Items must be returned in their original or equivalent packaging, we will not be able to accept returned items that are not appropriately packaged or damaged due to inappropriate packaging on return transit.

Under no conditions will we accept liability for any amount higher than the original purchase price of the product in question.

Mobile Program Terms of Service

eMotimo

Mobile Message Service Terms and Conditions

Last updated: 2/3/2022

The eMotimo mobile message service (the "Service") is operated by eMotimo (“ eMotimo ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to eMotimo's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of eMotimo through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with eMotimo. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (855) 290-1583. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other eMotimo mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (855) 290-1583 or email help@emotimo.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice