Taxes and Resale
eMotimo is a California based business and is required to collect sales tax for any items shipped to, or delivered within, California. Currently we are only selling direct and do not accept resale certificates to avoid paying this tax.
For any international transaction, duties and tariffs are the customer’s responsibility. We have tried to create the highest value product possible to help pass along the savings to our customers. We will declare the full value of the purchased products without exception. For International warranty claims, the customer will be responsible for round trip shipping costs. Before you return something, please contact eMotimo directly at firstname.lastname@example.org.
International Order Verification
eMotimo requires additional verification on international orders over $500. For these orders we require a copy of the front of the credit card used on the order, showing the last 4 digits, as well as a photo of the ID/passport that matches the card. Verification can be sent to email@example.com.
Preorder and presale
We are excited to receive preorders. Please understand, when you checkout and provide payment information for an item on presale and/or preorder, eMotimo considers this action as a firm commitment to buy. Your card will be charged within 48 hours of the purchase. Anticipated ship dates for all presale or preorder items will be displayed in the product description. If you have any questions about our presale, preorder or sales policies please contact us at firstname.lastname@example.org before you place any order with us, thanks!
We do not provide refunds for items purchased. We have done our best to represent our product’s capabilities. If you have questions about features or supported platforms, please ask before you purchase. At this time we cannot support buying and returning “renting” equipment for those that want to use it for a one time shoot. If you are dissatisfied, please reach out to us at email@example.com to help us understand why. Our goal is to have ecstatic customers.
eMotimo does not split shipments unless the customer requests it and is willing to pay for the additional shipping costs. If a customer orders a product listed as “backorder” the shipment will be held until that product is back in stock and the entire order can be shipped in full.
Address mistakes and restocking fees
We ship to the address provided by the customer on the order. We do not alter or change this address unless we have written consent to do so. If a package is shipped to the wrong address, the customer is responsible for that shipping cost as well as any new shipping costs associated with the order. If the package is refused and returned to eMotimo we will do our best to contact the customer and make new arrangements. If no contact is made, the customer will receive a refund less round-trip shipping and a restocking fee of 20%.
eMotimo does not guarantee a delivery date for any shipment. eMotimo does its best to set expectations on shipping times but relies on shipping carriers to fulfill the service agreement. eMotimo will not refund shipping due to missed delivery dates by the shipper. eMotimo will not refund shipping due to delays in customs.
Shipping Lost Packages
If you suspect your package is lost, please reach out to us at firstname.lastname@example.org and we will work with the carrier to open an investigation. We will only open investigations with the carrier in the following cases:
a) UPS Ground – missing 2 business days after scheduled delivery
b) UPS Domestic Express – missing 1 business day after scheduled delivery
c) USPS Priority Mail Domestic – missing 5 business days after scheduled delivery
d) USPS Express Mail International – missing 8 business days after shipment
e) DHL Express International – missing 7 business days after shipment
f) USPS Priority Mail International – missing 30 Business Days after shipment
Shipping Damaged Packages
Claims against damaged shipments: Damage claims must be filed within 2 business days of the delivery date to the original shipping address. To file an insurance claim for damage during transport, immediately:
a) Tell the carrier to make note of any damage to the exterior of the packaging.
b) Take pictures of the damage prior to opening the package.
c) Once opened, take pictures of damages to the product.
d) Contact eMotimo at help@eMotimo.com with your invoice number and provide photos and detailed descriptions of all damages to the product.
Shipping – Freight Forwarders and Third Party Transport
eMotimo is not liable for any damage / breakage to the product by freight forwarders or any other third party transport. We discourage the use of these services for any transaction.
Shipping/product calculation errors
If our systems fails to calculate shipping correctly, or if a products price is listed incorrectly on our site, we reserve the right to either cancel the order, or work with the customer to update the order.
We’ll fix or replace eMotimo manufactured products that suffers from a defect in manufacturing or assembly for 1 year from the date of purchase. We’ll fix or replace third party products (sliders, batteries, controllers) sold by eMotimo 90 days from the date of purchase. If you do have to return something or have it repaired, we’ll do our best to make it right. We do not warranty damage incurred in handling or shipping. Claims for missing or damaged items must be received within two business days of receipt of merchandise. If you need to return something, please contact us at email@example.com to receive an RMA number and shipping destination. Returns must have an RMA number clearly printed on the box with all parts safely packed. Items must be returned in their original or equivalent packaging, we will not be able to accept returned items that are not appropriately packaged or damaged due to inappropriate packaging on return transit.
Under no conditions will we accept liability for any amount higher than the original purchase price of the product in question.