Taxes and Resale
eMotimo LLC is a California based business and is required to collect sales tax for any items shipped to, or delivered within, California. Currently we are only selling direct and do not accept resale certificates to avoid paying this tax.
International Sales
For any international transaction, duties and tariffs are the customer's responsibility. We have tried to create the highest value product possible to help pass along the savings to our customers. We will declare the full value of the purchased products without exception. For International warranty claims, the customer will be responsible for round trip shipping costs.
Returns
We do not provide refunds for items purchased. We have done our best to represent our product's capabilities. If you have questions about features or supported platforms, please ask before you purchase. Unfortunately at this time we cannot support buying and returning "renting" equipment for those that want to use it for a one time shoot. If you are dissatisfied, please reach out to us at
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to help us understand why. Our goal is to have ecstatic customers.
Limited Warranty
We are a small shop, but stand behind our products. We'll fix or replace anything that suffers from a defect in manufacturing or assembly for 90 days. If you do have to return something, we'll do our best to make it right. We do not warranty damage incurred in handling or shipping. If you need to return something, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive an RMA number and shipping destination. Returns must have an RMA number clearly printed on the box with all parts safely packed. Items must be returned in their original or equivalent packaging, we will not be able to accept returned items that are not appropriately packaged or damaged due to inappropriate packaging on return transit.
Under no conditions will we accept liability for any amount higher than the original purchase price of the product in question.
Last updated June 27th, 2011
